Reference

What This Legal Page Covers

Our legal page sets the rules for access, account data, and contact steps for Indonesian accounts.

Access rulesData handlingContact stepsLocal law
batogel What This Legal Page Covers
CONTACT ROUTES

Where to Send Legal Questions

If you need to ask about a policy sentence, a record we keep, or a request to change your account details, start with live chat in the account area. Our evening team can also take written requests by email, and the contact form keeps a time stamp so your case is easier to trace. On mobile, open Menu > Support > Legal; on desktop, use the footer link. That route works for DANA, OVO, GoPay, and QRIS accounts alike.

Team online

Live chat

Our chat team handles legal requests daily from 08:00-22:00 WIB. Use it for data corrections, access questions, or a change request, and we keep the thread attached to your account so you can follow the status later.

Email ticket

Use email when you want a written trail for a policy question, a request to update contact details, or a record check. We reply in the same channel and keep the case linked to your profile.

Account form

The account form suits mobile users who want a clean submission path. Open profile > Help > Legal, add your request, and our team routes it to the right handler without making you repeat the same details.

DATA CARE

How We Handle Your Records

We keep the policy close to the account tools so you can act without hunting through long pages.

Record handling

We keep sign-in logs, accepted policy versions, and support timestamps so we can trace account activity when a question comes up. That record helps us match a request to the right session without asking you to explain everything again.

Cookies

We use cookies to keep you signed in, remember the page language, and return you to the same legal screen after refresh. You can clear them in your browser, then sign in again if needed.

Account security

On phone, open Menu > Account > Security; on desktop, use the profile icon. If a login looks unfamiliar, we pause sensitive changes until you confirm it from the same contact channel you already use.

Retention

We keep policy acknowledgements, support threads, and verification logs only for the period needed to run the account, settle a dispute, or meet a legal duty. After that, we remove or archive them under internal controls.

Change requests

Send a correction request from Support > Legal or by email, name the field you want changed, and add the current detail plus the new one. That lets us check the request without making you repeat the whole story.

Who can help

For questions about access, record use, or a notice you accepted, our support team handles the first pass and routes it to the policy desk when needed. You stay in the same thread instead of starting over.

Legal Questions You Can Ask

These are the questions we hear when you want to check access, record use, or a change request before opening an account. Each answer points to the same legal process for mobile and desktop so you can move from reading to action without guessing. If your case depends on local law, we say so directly and keep the next step inside your account area or the contact channel you prefer.

It covers the rules for access, record handling, contact paths, and the way we apply local law to Indonesian accounts. If a request touches your profile, we explain the next step before we act on it.

No. Access is available only where local law permits, and we stop the process if the region or account details do not fit that standard. You can still read the policy text before you decide.

Send the request through Support > Legal or email, name the field you want changed, and include the current detail plus the replacement detail. We verify the request against your account before we update anything.

We keep accepted policy versions, support threads, and verification logs only as long as needed for account operation, dispute handling, or legal duty. After that, we remove or archive them under internal controls.

Yes. On mobile, open Menu > Account > Legal; on desktop, use the footer link in your account area. Both paths lead to the same text, so you do not need a separate version.

DANA, OVO, GoPay, and QRIS appear where the wallet area is supported, but they do not change the legal rules. We still apply the same access checks, record handling, and contact steps.

Our support team replies first, then routes the case to the policy desk if a deeper check is needed. You stay in the same thread, which makes follow-up easier on phone or desktop.